FAQ

When will my items ship?

All orders are subject to a handling period - usually 2-3 days - before shipping.  Most orders leave the warehouse within 3-5 days of receipt of payment.  You will then receive notification of both processing and shipment.  In many instances we are shipping from our warehouses in either the U.S. or Asia.  If it ships from Asia please expect 10-20 days to receive your order.

Orders may be cancelled if they have not been processed.  Once an order is processed, it has gone to shipping and cannot be cancelled. 

Please be sure to provide the correct shipping address.  The MS Store cannot be held responsible for items shipped to incorrect addresses provided by the buyer.  In such cases, the buyer is responsible for additional shipping fees incured to ship to the correct address.

In some cases, international shipping will require import customs taxes to be paid.  These are the responsibility of the buyer under ALL CIRCUMSTANCES.  The MS Store will not be held responsible for customs taxes.

When will my items arrive?

Most items will be received within 13 - 18 days from date of processing.  For specialty items please allow 4-6 weeks for delivery as they may be coming from outside of the U.S.

Will my items be sent in one package?

For logistical reasons, some items will be shipped separately.  Please keep this in mind when receiving deliveries.  Please contact us with any questions you may have.

Do you ship outside of the United States?

At this time we only ship within the US with the exception of APO/FPO/DPO addresses.  We apologize for any inconvenience.

Why don't I see the same deal on your website that I see on Facebook?

Even after we stop our Facebook Advertisements, those posts are still shared and liked by our fans.  We can't stop this since it is the way Facebook works.

How do you determine your "compared to" prices?

These come from our wholesalers or from our competitor analysis.